Help with a charge, refund, or billing question.
This is the official billing support page for Digital MatchMagnet Ltd. If you have a question about a payment, a charge on your statement, or a refund, you're in the right place — reach us using the form below, by email, or by phone.
Recognising a charge on your statement
Payments processed by Digital MatchMagnet Ltd typically appear on your bank or card statement as DMM. If you see this and aren't sure what it relates to, contact us with the details below and we'll help identify it.
What's your billing issue about?
Most enquiries fall into one of these areas. Whatever yours is, send it through the contact form and our support team will respond.
A payment or charge
An unexpected charge, a charge you don't recognise, a failed or duplicate payment, or a question about an amount you were billed.
A refund request
You'd like a refund for a recent purchase, or want to know whether your purchase is eligible under our terms.
Stopping future charges
You want to make sure no further charges are made, or need help with your account and payment details.
Our refund policy, in short
Purchases are made on a one-off, pay-as-you-go basis — there are no subscriptions and no recurring charges. The key points are below. Full details are in our Terms of Use and Right of Withdrawal.
- Right of withdrawal
- You have 14 days from the day after your purchase to withdraw, no reason needed, and receive a full refund.
- How to request
- Email us at support@secure-cs-line.com clearly stating that you wish to withdraw and be refunded.
- When you're refunded
- Full refunds are issued within 14 days of us receiving your withdrawal request.
- Response time
- We aim to address complaints and requests within 5 days of receiving them.